Shipping & Returns
Shipping
General Information
All orders are subject to product availability. If an item is not in stock at the time you place the order, we will notify you and refund you the total amount of your order, using the original payment method.
Delivery Location
We ship worldwide
Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of your order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 3 working days from the date of your order. Working days are Monday - Friday and excluding bank holidays. Please note we do not ship on Sundays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery and items ordered. Products may also be delivered in separate shipments.
Delivery Instructions
You can provide special delivery instructions on the check-out page of our website.
Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your basket, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large, heavy items. You will be advised of any charges on the checkout page.
Damaged Items in Transport
If there is any damage to your item/s on delivery please contact us within 24 hours with a photograph of the damage and we will aim to resolve it asap.
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Returns
Whilst we would love for you to be happy with everything you purchase from us, we understand that sometimes things just aren't quite right. Like the designers that we support, we are a small business and therefore have a few bits and bobs that you need to know if you wish to return an item to us.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it and, if applicable, be in the original packaging.
Unfortunately there are a few of our items that cannot be returned. Products in our beauty range such as nail varnishes, oils & bath salts are non-returnable due to their intimate nature. In the same way you cannot returnearrings for hygiene reasons. Sale items are also non-returnable.
To return your product, you should pop your item/s in the post to:
10/12 Chapel Place, Tunbridge Wells TN1 1YQ However, during any lockdown period please return to 11c Hardinge Ave, Tunbridge wells TN4 0TU
The item/s must be safely packed and sent using a secure postage method. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item/s over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 working days of receiving the item.
Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all this and you still have not received your refund, please contact us at info@thesilversheep.co.uk.